FAQ – Find answers to common questions here.

Delivery 

When will I get my order? 

Usually, it takes 3–7 days to fulfill an order, after which it is then shipped out. The shipping time depends on your location, but it can be estimated as follows: 

● USA: 3–4 business days. 

[Covid-19] When will I get my order? 

Our fulfillment times (for all products/t-shirts/phone cases/etc.) may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain and that is including distributors and shipping carriers as the entire industry is grappling with challenges.  It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them: 

Shipments from US 

T-Shirts 2-7 days.  

Hoodies 2-7 days.  

Stickers 2-5 days.

Mugs 2-5 days.

Hats 2-7 days.

Wall Art 2-5 days. 

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don’t have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address. 

● Ask your local post office if they have your package. 

● Stop by your neighbors in case the courier left the package with them. 

When you review the shipping address and find it to be correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@cynicalstoner.com with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

Orders 

How are your products made? 

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order? 

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@cynicalstoner.com 

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@cynicalstoner.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! 

Returns 

What’s your return policy? 

The Cynical Stoner normally doesn’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at contact@cynicalstoner.com!

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@cynicalstoner.com with photos of wrong/damaged items and we’ll sort that out for you. 

Can I exchange an item for a different size/color? 

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 

Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at contact@cynicalstoner.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Return Policy 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice any issue with the products or anything else on the order, please email us at contact@cynicalstoner.com with details and relevant photos where possible.

Wrong Address –

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed –

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. 

Cynical Stoner does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

faq date 11.22.21

Find our full returns and exchanges policy HERE
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